Solid Hook Inc. – Privacy Policy


Last Updated: January 2026

Solid Hook Inc. (“we,” “our,” or “us”) is committed to protecting your personal information and providing a transparent experience when you use our website or services. This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with PIPEDA and applicable Canadian privacy laws.

  1. Information We Collect
    We may collect personal information when you request a quote, submit a contact form, call or email us, apply for a job, or engage Solid Hook Inc. for services. This information may include:
  • Name
  • Company name
  • Phone number
  • Email address
  • Project details
  • Addresses related to service delivery
  • Photos or documents you choose to upload
  • Payment or invoicing information

We also collect certain information automatically when you visit our website, such as IP address, device type, browser details, pages viewed, time spent on site, and general location. Cookies and similar technologies may be used to improve performance and security.

We may receive additional information from third parties including analytics tools, advertising platforms, and payment processors.

  1. How We Use Your Information
    We use your information to:
  • Provide quotes and recommendations
  • Communicate about your project
  • Schedule services
  • Deliver machinery moving, rigging, millwrighting, and transportation services
  • Improve website performance and security
  • Process payments and issue invoices
  • Respond to inquiries and support requests
  • Meet legal and regulatory obligations

We do not sell or rent your personal information.

  1. Sharing Your Information
    We may share your information with employees, subcontractors, service partners, payment processors, insurance providers, or legal authorities when required by law. All external parties handling your information are required to protect it and use it only for the purpose intended.
  2. Data Security
    We use industry-standard security measures, including secure servers, encryption, access controls, and regular monitoring. While no system is completely secure, we take all reasonable steps to protect your information.
  3. Data Retention
    We retain personal information only as long as necessary to complete your project, maintain business records, or comply with legal and insurance requirements. After this, information may be securely deleted or anonymized.
  4. Your Rights
    You may request access to your personal information, request corrections, withdraw consent, or ask how your data is used or stored. Contact us at info@solidhook.ca for any privacy-related requests.
  5. External Websites
    Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
  6. Cookies and Tracking
    We use cookies to enhance user experience, analyze traffic, and improve site performance. You may disable cookies in your browser, although some features may not function properly.
  7. Children’s Privacy
    Our website and services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from minors.
  8. Changes to This Policy
    We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.
  9. Contact Information
    For questions or concerns, contact us at:
    Solid Hook Inc.
    Email: info@solidhook.ca
    Phone: 647-706-5432
    Brampton, Ontario, Canada